Context access
Retrieve information relevant to the request and the user’s permissions. Define how the assistant identifies its sources and handles missing or conflicting information.
AI assistant and agent development
Help people find business information, prepare work, and complete defined actions across tools. ACW builds assistants and agents around the requests they may handle, the sources they may use, and the actions your team permits.
Contact UsIdentify the task behind the conversation
Repeated checks and drafting
Define the information people assemble before replying or taking action.
Scattered answers
Identify authoritative sources, document owners, and material that must remain restricted.
Manual handoffs
Map the records, actions, and approvals needed to move a request to completion.
Growing request volume
Define supported requests and assess review effort before assuming a capacity gain.
Connect knowledge and actions deliberately
What your team receives
Supported requests, exclusions, and example conversations.
Connected knowledge sources and tools within scope.
Permission, approval, and escalation rules.
Evaluation findings covering answers and actions.
Handover notes covering access, retention, running costs, and operating ownership.
Build and test a defined assistant role
- 01.
Map the requests
Review real examples with operators. Define a useful answer or completed action.
- 02.
Prepare access
Confirm rights to use the source material, account permissions, and provider data handling. Decide what conversation and tool history may be stored.
- 03.
Implement the workflow
Connect the selected sources and operations. Define behaviour for unsupported questions, denied access, and unavailable tools.
- 04.
Review the pilot
Test representative requests, misleading source instructions, missing context, and failed actions before wider release.
Evaluate completed work, including exceptions
Assess answer accuracy and source support separately from action success. Review whether the correct record was changed, approval was obtained where required, and failures reached the right person. Include reviewer time and cost per completed task when comparing the pilot with existing work.
This example describes a possible scope, not an ACW client result.
Illustrative workflow: an account status request
An authorised team member requests an account summary. The assistant retrieves permitted records and drafts a response with source references. It proposes a follow-up task; a reviewer approves the action before the connected system creates it. Missing records or failed tool calls produce an exception for review.
Questions before development
How is an agent different from an assistant?
Here, an assistant mainly retrieves or prepares information; an agent can perform defined tool actions. The permitted behaviour matters more than the label.
Can it use our internal documents?
Access depends on document rights, permissions, and available connections. Define which sources each user may retrieve before implementation.
Can it send messages or change records?
Only through permitted operations included in the scope. Define approvals and what happens when the system cannot complete a request; AI responses and tool actions can fail.
Start with one assistant role
Describe the requests, information sources, and actions your team wants help with.