Choosing and paying
Visitors compare dates, formats and event details, then buy and pay for tickets in the same journey.
Loading the pageLoading the pageLoading the pageAn end-to-end ticketing platform for Split
ACW built the whole Split product: the event programme, ticket sales and payment, the backend and admin panel, CRM integrations across several scenarios, and QR-code ticket validation at the door.
Split’s event experience starts before the guest arrives at the venue. The programme has to help people choose an event, the purchase flow has to produce a usable ticket, and the team at the entrance needs to validate it when the event begins.
Visitors compare dates, formats and event details, then buy and pay for tickets in the same journey.
The team manages events, sales, customer records and entry at the door from one system.
Split’s guest experience starts with choosing an event. The programme and event pages lead into ticket selection and purchase, keeping the digital journey connected to the ticket the guest will use when arriving at the venue. The result: a connected guest journey from the programme to a usable ticket.
Explore the programme and event details.
Choose the relevant ticket.
Continue through purchase to the ticket experience.
A successful purchase needs to produce more than a payment confirmation. ACW’s work connects ticket selection and payment with backend administration and CRM flows, keeping the customer and ticket context available for the team managing the event.
Create the ticket purchase from the selected event.
Process the supported payment step.
Carry the relevant ticket and customer context into operations.
A purchase workflow connected with the supporting product records.
The event team needs to validate the ticket when the guest arrives. The product connects QR-based checking with the ticket workflow and administration, extending the online purchase into a practical entrance process. The result: an operational connection between ticket purchase and entrance validation.
Checking one ticket took 6 seconds instead of 20.
Timed checks at three events, with 200 checks per event.
Purchase conversion increased by 1.2 percentage points across comparable events.
