What work is available
A field worker needs to know what work is available.
Loading the pageLoading the pageLoading the pageA mobile workflow for teams in the field
ACW contributed mobile interface design, functional development and QA for Knock AI, connecting available work, task details and activity records.
Knock AI is a field-execution product connecting campaign coordinators with people carrying out work on the ground. The mobile experience needs to make the assigned task, location and activity record understandable while the user is away from a desk.
A field worker needs to know what work is available.
The worker needs to know what to do next.
The worker needs to know where the activity belongs.
Field work requires a clear action at the moment it is needed. ACW’s mobile design connects task, location and activity context, keeping the journey focused on what the user needs to do next while working away from a desk. The result: a mobile journey organised around the field task.
Identify the current task and location context.
Present the next relevant action.
Show the resulting activity state.
ACW’s implementation brings the mobile designs into a working application and checks the interactions that connect the task to its activity state. Design, development and QA stay focused on the same field workflow rather than being described as disconnected deliverables.
Implement the supported task and activity interactions.
Connect the relevant location context.
Check the mobile journey through QA.
A working mobile journey supported by design, development and QA.
Median delay between completing a field task and its appearance in the dashboard fell from 12 minutes to 30 seconds.
System-log measurements covering 500 tasks in a comparable week.
Successful submissions increased from 950 of 1,000 attempts to 990 of 1,000.
